Our returns policy has been extended so any items ordered over the christmas period can be returned up until Friday 11th January or within 28 days, whichever is the latest.
Box Clothing currently offer a 28 day returns policy.
Returned items must be unworn and, where applicable, returned with any packaging and all original tags still attached to the garment. A returns form is included with all orders and customers should complete the relevant section. All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers use an insured delivery service. The cost of returning all items is the responsibility of the customer. Please complete the form on the back of your delivery note and return, with any goods, to:
Returns DepartmentBox-Clothing.co.ukUnit 9-10 Easter ParkRiverside Industrial EstateMiddlesbroughTS2 1RY
If you are not completely satisfied with your purchase simply return the item within 7 working days of the date of delivery. Providing the goods are returned in original condition with all packaging we will issue a full refund (excluding original delivery charges), or exchange the item for a different size if preferred.
In the event that an item is dispatched in error through no fault of the customer, you should contact us within 7 working days of the date of delivery. We will then provide details of how to proceed with the return, and offer the choice (subject to availability) of a replacement item or refund.
Box Clothing makes every effort to ensure all goods are of satisfactory quality and comply with the Sale and Supply of Goods to Consumers Regulations 2002. If the item you receive is faulty, you should contact us within 30 days of the date of delivery. We will then provide details of how to proceed with the return, and offer the choice (subject to availability) of a replacement item or refund.
Some products are non returnable. These are clearly indicated on your delivery note.
In accordance with UK distance selling regulations, you have the right to cancel your order within 7 working days following delivery of your order and, if necessary, return the goods to us for a full refund. You must notify us in writing during this period of your intention to cancel by email.